Refund

I bought food in boksburg on friday the 21 of february 2020,and paid with my card on line,my food never arrived,I called boksburg ocean basket to find out why and they said the driver never came to pick up the order .I have tried to call uber eats quite alot of times to resolve this in order to get my money back and till to date I'm told to go on the app to resolve the matter which I have been unable to resolve. I want my money or else action will be taken as the delivery way never paid meaning that Uber eats it's in breach of its contract to perform since payment was made by no deliver.