Refund

Hi my name is Thobile Mabapa, on Monday I have placed an order with KFC protea point via Uber eats and it happened while ordering with my husband's capitec account didn't go through I don't know if it was network or what then we changed to my capitec account and it went through. I received my order everything was ok, the next day when my husband's account UberEATS debited the same R155.94 from his account again which I quiry with KFC and they told me to send email to their customers care they will assist me after 2 days after sending the email I called KFC again then I spoke to Busi which she told me that they won't be able to assist because I didn't order straight from them I need to contact uberEats. This morning (27/05/2023) I called uberEat honestly I didn't get the guy's name their phones where cracking but I tried talking to them regarding 2 payments debited from our accounts for one order and the guy said because it's after 48 hours they won't be able to assist me with that matter. I've asked him 3 times that that means I am forfeiting that money he said he's not saying that but they won't be able to assist me. And I have read from their t&c that if there's a problem with such they will refund within 10 days. I have proof that they have debited twice from same amount on both accounts I honestly want my money back or the meals I can not forfeit that money

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