Refund

I had a terrible experience with my recent Uber Eats order. The delivery was sent to the wrong address, and when I contacted the driver, he assured me that he would return the order to the store and that I would receive a refund. However, when I tried to report the issue in the app, it falsely claimed that the order was delivered and even stated that someone received it—yet there was no receipt or confirmation.

Despite the driver taking the order back, Uber Eats has refused to issue a refund. This is extremely frustrating and unacceptable. I trusted their platform to handle the situation fairly, but instead, I’ve been charged for an order I never received. I hope they improve their support and accountability for such issues.