Rather go with Mr delivery

I am quite upset - I placed an order on 6/11/2021 which had to be cancelled as the restaurant did not have electricity. Now uber is not refunding my money saying its on an authorisation hold which will reverse automatically. It is not on an authorisation hold as this will appear only as a pending transaction. This amount was actually deducted and is showing on my bank statement. I want to send proof to i Uber but this is impossible. I’ll rather order with Mr delivery next time.