****py service from drivers

****ty service drivers. I ordered from Uber Eats Pedros,Quagga on 22 Not 2024 at 17:58 to be delivered to 1 Military Police School. The order was a card payment. Order was never delivered and then the driver on the app put a picture of my order delivered on a grass portion. We don't have grass by our gate. Bearing in mind that it a military establishment where there are guards at the gate and a huge pavement. I call the customer care and they told me to call the shop. Shop said uber eats. I wrote on the app and still no response , no refund. This is the second time this happens and only when one makes a cash or payment on delivery, one will receive their order. Am told that they can't assist. Uber eats blames the shop and the shop says, uber eats which for me makes sense. I want my money back as the driver never even made it to the delivery address. We don't have grass by the entrance of the gate/unit. Either Uber eats sorts this matter out or ..... I even called ***