Protecting a ******** - Useless Against *****

I honestly don't even feel they deserve 1 star. Someone stole my credit card information over the weekend and decided to spend $519.43 on UberEats as well as make several other purchases from other places. My bank notified me of the ********** activity and managed to lock my account. When I reached out to UberEats, they were less than helpful. They eventually managed to confirm that the charge did not come from my UberEats account and gave me the first name of the person that used my card but refused to offer any other help. Instead, they insisted on telling me that I must know this person and to reach out to them to discuss why they used my card without my permission. Because they want to ********ly claim that they think I know this person, they refuse to give me a refund. First of all, I don't know this person, and the fact that UberEats wants to argue with me and insist that I know them is asinine. Second of all, this is ***** and it's a crime. Uber ats is protecting the "privacy" of a ******** and a ***** rather than helping someone whose card has been compromised. Thirdly, they make getting in contact with them as hard as possible. They don't have a phone number for support or an email address. You can only reach them through the app and instead of responding to you with genuine answers, they copy and paste the same responses to each message you send them.

I will NEVER be using UberEats or Uber Driver ever again. This is outrageous. Do better.