Professional *******

I ordered food from one of the merchants and decided to cancel the order after the driver contacted me to tell me that his bike had broken down. I cancelled the order and was charged to full price of the order as a "Fee" for something that wasn't my fault. then there is no way to get into contact with this company to find out wahts going and they just ***** your money. Please be careful when dealing with this unprofessional or should I say professional *******.