Poor, terrible service

Today I had the worst experience with uber eats I have heard people complain about not getting their food or the driver lying about them not paying little did I know that it would happen to me as well. Today I ordered food from uber eats I make it a cash payment. Their driver partner gets to me I pay him he hands over the chicken licken I bought an hour later I notice an email in RED stating that I did not pay the driver. I contact ubereats support they give me a robotic answer about how I must always pay my order in full I tell them to conference call myself and the driver so that their driver can tell the truth then they tell me they removed my arrears as "A SIGN OF GOODWILL" meanwhile I paid for my order and even left my change. Ubereats enables their driver to do such things to people and I'm really angry at this.