Poor support and ********* drivers.

On 22 October, I placed an order at 5pm on the app. Two and a half hours later the food did not arrive. The app said the driver is still at the take away and there are delays. I called the take away and they advised the food was collected at 5.20pm. Driver did not deliver the food, I reported the issue and uber support closes the log without resolving the issue. Now they say it's more than 48hours and they cannot attend to the issue. Please be weary of delays on the app and be very clear with support as they are not the smartest of people and messages are automated rather than someone actually reading them and understanding your issue. So I guess I end up paying for food I did not get to eat. So frustrated with their service.