Poor services from UberEats

On Aug 29th 2025 around 8pm i ordered, All star lunch box meal ×2. The estimated time of delivery was at 8:45 p.m. Then it changeed to 9:00 p.m. then it changed again to 8:55 p.m. then it changed again to 8:59 p.m. at which the uber eats delivery app sent me a notification that the driver was 7 minutes away after that I kept my phone open tracking the delivery and while it was still 2 minutes away I received a notification asking me to rate my order I quickly ran outside to check if the driver was there but there was no one out there I tried calling him and it went straight to voicemail I tried calling through the uber help bot still his number went straight to voicemail after that I logged a complaint and requested a refund they sent me an SMS confirming that I requested for a refund and that I'm expected to receive my refund in 7 days. His name is "Jolijo Santo".

A few months ago I ordered Roman's pizza the total amount was R121.90, I paid cash and i gave him R122, as soon as I walked in the house I received a notification stating that I have an outstanding payment of R121.90 from Roman's pizza even though I paid. I tried calling the driver, straight to voicemail. Till today I'm still owing UberEats even though I had already paid. At this point paying online is a problem, I thought paying in cash would be better but "no" it isn't.