Poor Service UberEats

We have recently purchased food via the UberEats App and we were double charged. We have attempted to contact them via platforms advertised and shown via Google including the App noting that the website states Support is available 7 days a week.

We are currently trying to find out whether they even working on this query with no luck.

Clearly this is the last time we using this method as it's just issues after issues with the people with no solid form of comms to clients.