Poor service i want my refund

I placed an order with Uber eats and the driver called me to tell me that he is at reception with security but the order which cost R500 was not delivered. When I sent message to Uber support the response is that the driver tried to communicate with me .I called back immediately when the message shows arrived and he did not answer . Now they said he put the food in a save place .but the only photo I see is his hand with a plastic . It doesn't even show where the food was delivered. The driver name is Evo .