Poor Service from UberEats

I ordered food on UberEats on the 2nd October 2021, and I was charged twice for a single order, I sent several messages on the UberEats app trying to request for my refund, what I get is their automatic reply, they always tell me that they are aware of the problem and they are trying to fix it, sometimes they don’t even bother replying to my messages, till today I haven’t received my refund. I even sent them my bank statement to show that I’ve been double charged for a single order, in order for them to speed up the process. The most frustrating part is that their app doesn’t have a contact number where you can contact them directly, it’s really frustrating.