POOR SERVICE

I am writing this review to inform you about the terrible service I received from Uber eats on Saturday 24th of February. I had placed an order with Ubereats for Chicken Tikka @Copperchimmny. I had typed in the correct address on my phone for the food to be delivered to my home and I successfully placed my order. Everything seemed well and fine at first and then I began tracking the order like I usually do, I had noticed the driver going in the wrong direction he had been heading to Waterfall Office Park. I advised him that he was going in the wrong direction before reaching his destination and provided him with the correct address as the Ubereats app seemed to have changed my address to something completely different. I advised him that I am not too far from where he was it was about 4km or less to where I currently live and I advised that I would even pay him extra for delivery however he said he was sorting some stuff out with Ubereats and said he will advise me on the outcome, before I know it I looked at the app again only to see this guy trying to drop the food off at Waterfall Office Park. I then reached out to him again and he went on to argue and be extremely rude to me saying "it's not his problem" mind you I spent almost R300 on this food order. He told me he had left my food at reception and ended the journey. I had contacted Waterfall Office Park and advised on what happened and asked if they received a food delivery to which they said no, they had walked up to the security guards of the place and asked and the security guard at the gate stated no Ubereats delivery guy had come through that morning. I am extremely upset that I had to lose the amount of money I spent on this order and still be treated this way by the driver. Ubereats have the most disappointing service I have ever received.

Below is the drivers name and registration:

Fotman: KR52FPGP