Poor service delivery

I am so saddened and disappointed with the service of UberEats , I place a order and the driver can with an incorrect order and he said he might have delivered the food to someone else so I asked him way forward and he suggested that he takes the food with him in exchange to what I ordered , I then took the meal and took a picture of the incorrect order and he drove with the food and this was on the 15th March 2025 and till to date he never came back, I then requested a refund since I never received my meal from KFC and even now I’m still waiting for my refund, I don’t understand why does it have to take long for them to process my refund and on top of that why do I have to go back and forth with them with my money , services delivery is poor on UberEats 👎🏽👎🏽and I would like to get my refund my a curtesy meal because of being inconvenienced n even if the font can they just refund me my money.