Poor service delivery

Today I placed an order. The delivery guy picked up the order and called me say I should meet him at a school to get my order. This is delivery service if I wanted a pick up that's what I would have requested. On a previous occasion they messed up my order. First time I was let me just forget about it and move on with my life but now for a second time this is poor service delivery. What's even worst is that they don't contact you and say sorry how can we fix it or some sort of compensation saying sorry that we have failed you as a client. Worst service I've received not once but twice. Extremely dissapointed and dissatisfied.