Poor service

Yesterday I placed an order on Uber eats at 17:24 for two meals. My order arrived at 19:11 ice cold. The chips were inedible as the driver had the order with her for at least half an hour.

I lodged a complaint yesterday on the app and got a lame automated apology. Then again today when I contacted them on Facebook to complain they made a 'one time exception' and issued me with R21.90 back for my order.

This doesn't even cover the delivery we paid.

I'm completely shocked and disgusted with the service.

I'd really like to know how Uber eats thinks this is an acceptable level of apology or compensation for paying for a meal we couldn't eat.

UberEats #ubereats #ubereatsdelivery #hellopeter Hellopeter.com #customerservice #customerfeedback #uber