Poor Service

I ordered food today through Uber eats... unfortunately after payment i realized the address was wrong... I went through the help forums and then proceeded to contact the driver to change the address

The driver acknowledged the new address. Once my order was collected he then proceeded to follow the GPS to the wrong location even after we changed it. Once he arrived at the wrong location he called me which I answered to no one on the other side of the call for over a minute and then the call ended. After that I then messaged the driver once again about the address change which he then complained that it was 9kms down the road and said he was going to contact support. Which I then responded with that if it was an issue he should refund my order.

He proceeded to put the delivery through and after speaking with customer services they are now refusing to refund me my money as I never received my food