Poor Service

I ordered a meal for my family from McDonald's Mount Edgecombe via uber eats at 19:22 on the 12/12/2020 and it is now 22:11 and in the app my order is still being prepared. I called the store but they asked me to contact uber eats direct,unfortunately there is no contact no for uber eats. This kind of service is not acceptable. I had prepared supper for my family but they wanted McDonald's as a snack. Imagine if I had re**** on McDonald's being my family supper for tonight then my family would go to bed hungry because uber eats can not meet the needs of its customers.