POOR SERVICE BY UBER AND MEYERSDAL NANDOS

I ordered a meal for my husband while he is at work he works at SAB BREWERIES the gate is right infront of his eyes but Emaanuel claimed he couldn't see the gate after I directed him he said okay mind you on the appbhe still says 2mins away so how is it possible that he was not seeing the gate SAB is a big company no one can ever miss the gate even truck drivers were looking for him and all of them kept saying they don't see him after a while the app said driver couldn't get hold of me how when I spoke to him like really then a couple of seconds later the app updates to order delivered but order was never received by my husband or securities at reception as per usual, tried calling the store Meyersdal Nandos to advise them but I was told that they don't have records of the drivers HOW FOR CRYING OUT LOUD isn't that unprofessional though the only way to report is through the app. ALL I WANTBIS MY MONEY BACK TODAY NOT 7 - 10 WORKING DAYS YOU WRRE ABLE TO INCONVENIENCE MY HUSBAND AND HE WAS LFET STRANDED AND HUNGRY WHILE HIS SHIFT IS STILL A COIPLE OF HOURS TO END SO HE MUST DIE OF HUNGER WHY EMMANUEL IS CRUISING AROUND WITH HIS ORDER.