Poor Service

I am not happy with services rendered from this company.

I ordered 2 streetwise 3 pap and 1 Wrapsta box around 21:37 from the KFC in Melrose as time went by I received a text from the guy asking me to confirm my delivery address in which I did and he said "Okay cool" than I asked him to let me know when he is outside but all he did was to close the chat and I couldn't communicate with him anymore, the status of my delivery changed to "Delivered".

I was confused and I decided to contact the store in Melrose and luckily I got the lady who dealt with my order and she told me they cannot locate the guy on the app as well, therefore I need to contact Uber Eats and ask for a refund and this will be a loss from their end.

I than contacted customer support from Uber Eats and I was told I'm not eligible for a refund as the driver waited outside for 10 minutes which is a lie.

This is not the first time I experience this with Uber Eats and certainly not the only one as people are forever complaining about their services which are extremely poor. I am not happy with their services as it seems as though they always protect drivers. This is not fair, R262.44 gone just like that.