POOR SERVICE

I placed an order with uber eats. My account was debited. The delivery guy then calls me that he can not come to my area and i should meet him by the garage that is 15mins from where i stay. The delivery guy by the name Hleza with reg number HV90DBGP was extremely rude and unprofessional . The reason why I order with uber eats is coz I thought it would be convenient for me than for me to go to restaurant and order in person. If uber eats doesnt allow their delivery people tp deliver in certain areas, why then does their app allow for customers to transact. I have ordered before and never encountered this situation.