Poor Service

I am so disgusted in Uber .Since i have been making use of this service i never had a problem until yesterday .I requested a trip for my daughter and my cuz .I was charge Authorisation fee of R135 which they normally do as an upfront fee.When my daughter reached her destination i was then charged again a R141 fee for the trip .I went on the support site reported the issue and consultants are emailing me the same thing over and over that i need to contact my bank which i wont because my bank is not at fault here its you guys .You guys took an Authorization fee of R135 and a trip fee of R141 so refund my R135 back into my account