Poor poor poor service!!!!!

On the 25.08.2023 I order a pizza from debonairs boulders Midrand via Uber eats for the amount of R278.78 but the address was wrong so I had to cancel the order and I was charged the whole amount of R278.78 for cancellation..... I then made another order from KFC BP meadowlands for the amount of R138 and I was told on the app that the delivery will be at 19:45 latest 20: 05

At 20:19 when I checked on the app it was asking if I got my order if not I should call the restaurant, I tried calling for about 10 times with no luck. I tried to get in touch with the agent from Uber and I was told that the delivery was supposed to be delivered by the store direct and that they will cancel my order but I will be charged the whole amount for cancellation as they have to replace the ingredients for KFC!!!!!!! And the agent cut the chat with getting my confirmation whether to cancel or not. At 20:50 I had to drive all way to meadowlands to find out what's going on.

I feel urber eats is now ****, it is more disappointing that I wasn't the only one complaining at the store about the same problem. I took the food because I was going to lose my money anyway.

I feel this whole thing was an exposure to a lot of risks, we order online for many reasons: 1. I could have challenges driving at night but I had to because I was going to lose my money again. 2. I could have been hit by a drunken driver on the road. 3. I could have been drinking and now I have to drive while drunk. 4. Or maybe I didn't have a car, so that means definitely money is gone.

Urber has turned into a ****, I can only imagine how many more people went through this on this day!!!! IM REALLY DISGUSTED AND DISAPPOINTED!!!!

Tumi Mphirime