Poor ongoing service from uber eats

I have always had bad experience with Uber eats since 2019. I decided to try it now in 2021 and I must say my first order everything went well. They displayed an item that was sold out on the internet, I ordered it and it never arrived, however they did not explain nor apologise they reversed the money back in my account within 4 days. I made my second order the following day as I really needed the item which was again displayed on the website and it never arrived. I wanted for the money to reflect into my account SINCE they know they never delivered it. 11 days now and the money is still not on my account. They do not have customer care line to speak to someone and they definately do not card what you say on their STUPID app as long as you reporting after 48hours, as if the money reflect into once account after 48 hours.

I FEEL THEIR SERVICE IS VERY POOR AND WILL CONTINUE TO BE AS LONG THEY DO NOT LEARN SIMPLE THINGS LIKE 1 . UPDATING THE SYSTEM WHEN THERE ARE CHANGES. 2 . KNOWING THEY MONEY REFLECTS BACK TO THE BANK ACCOUNT WITHIN 3-7 WORKING DAYS AND 48 IS 2 DAYS WHICH IS OUT.... SO IN SHORT THEY ARE REFUSING TO REFUND BACK MY MONEY BUT THEY NEVER DELIVERED THE PRODUCT, I DO NOT UNDERSTAND HONESTLY AND IT FEELS LIKE I AM ****MED. I AM NO MORE IN MY LIFE GOING TO USE THIS STUPID APP.