Poor delivery

Today I order food on the Uber eats app for the Ocean Basket store in Queensburg, Durban. My order was placed and paid for. I was monitoring the app and when 2mins away I had ask my mother to be at the gate to collect. No one appeared. But I got a picture( of the wrong house that the driver sent) and the order was marked as complete. Driver did not call me as I have my call log to prove it. When I tried his number I got vm. I logged a complaint but Uber eats says there is nothing they can do. 1. A Mr D person collected my order, is that not breach of contract as I ordered from Uber eats? 2. Where was my ordered delivered to if not my house, would it have not been taken back and then I would have been notified? 3. Why was I not contacted or even messaged like what the drivers normally do?

My money is gone and my order disappeared into thin air and no one has a valid explanation to this.