Poor customer service / Food not delivered.

UberEats has horrible customer service. I placed an order through Uber eats. At no point in time did their app state that their drivers were at full capacity and that’s my first problem. They accepted my order, keep changing my eta for over an hour, all the while my food are getting cold and stale at the restaurant. 2. When I was trying to cancel the order because it became evident that there’s no drivers, UberEats don’t make the option to cancel available, there’s no contact details available to speak to a agent to help resolve the situation and the ‘live chats’ don’t work. There’s no email addresses or customer lines to call! 3. I eventually contacted the restaurant to ask if I can collect the food. The manger informed me that this is always the case with UberEats, at the time restaurant had 9 orders that were never collected! 4. I’m so disappointed by the poor service and poor resolution service from a reputable company that I have decided to cancel my UberEats account.