Poor customer service

Worst service from uber eats. 3 weeks ago i ordered from a chicken outlet my food was not delivered driver claimed i canceled the order which I did not do. Today i ordered a pizza the same driver delivered my food. He left before I could check only to find out that it seems like the pizza fell on the floor before i got it. I took it back to Panarottis Ballito Junction where i met with the manager who was helpful and said he needs to speak to his Gm regarding this matter only to come back to say that Panarottis cant assist as this was no fault of the store. I left the pizza there as it was not edible. Getting hold of Uber eats is a night mare after several attempts i was able to get hold of some guy in India which was not helpful at all. He was far from customer service seems like he was a data capture as all he could do was take my details to pass to another department which i need to wait 24 hours for feedback both panarottis and uber eats could not assist me immediately due to process and procedures however as a customer im left hungry for a meal i paid for in advance and in my opinion this driver needs to be fired as he is bringing both companies in disrupt and as a customer i have no intention of using this service again