Poor customer service!

On Sunday 20/04/25 I decided to buy my kids some pizza from Roman's pizza via Uber eats. Come delivery time the driver went to the wrong address that was picked up by the apps location, however I had put it in the notes, the correct address. I then received a miscall from the driver, which i responded on the app's message system, told him the right place, which is the next street from where he was. he responded by saying "OK, I got it", we waited for about 5mins but nothing. Only for a message wit a picture of a pizza box from the app saying the driver had delivered and we have 30 mins to collect. This at the wrong address, I then tried to call him to find out where did he leave the food exactly, he didn't answer, I tried a few more times and his phone was off. At this point it was around 19:40, the shop was answering calls. I then lodged a complain on the app, I got the automated response (fair enough). The following day, I received a message saying that my complain doesn't qualify for a refund as the driver tried to make contact with me and was at my address for the required 9mins. I tried to escalate this but it gave me the same message (automated this time). Here are my issues: 1. The Company Uber has access the chat that myself and the driver had during the 9 minutes, which prove that I had contacted him and he was informed that he was at the wrong place, before the 9 minutes had lapsed. 2.They are ignoring the fact that their driver ignored the delivery notes, went to the wrong address and when I corrected him, he acknowledged me but continued waiting at the wrong address, until the time ran out. I didn't mind going to fetch my food at the store. But I have no idea what happened to the pizza I bought for R198.90. And Uber expects me to accept that my money gone just like that, this wouldn't have happened if this was a cash payment, Uber and their their driver are taking advantage of that.