Poor Customer Care

I am so disappointed in how UberEats has handled my complaint. My card was charged twice for one transaction, I notified them via the app, eventually I got a response. They made me send my bank statement and screenshots of my transaction history. Then they told me there was an authorization hold. To this day my money has not been released since the 14th of February. It is so disappointing to have such poor customer care from a service provider that I use every day 🚮🚮🚮🚮🚮