Poor and no customer service

This was a utterly horrible experience with Uber eats, I will never use this service again.

I placed an order before 11am and included a tip which you always do and the delivery time was send to me by 11:50am I'll have my food. At 12pm I was still waiting for my food I then called the Steers I ordered from to find out why my food has not arrived, then told me the food has been picked up by The Uber eats driver named SAMUEL I then called Samuel on the number that's on the Uber App he never picked up, nor did he contacted me to tell me he is infront to do the delivery.

I then called the Uber customer services support line this was the most unhelpful support services I have ever talked too, no help was given no apology was rendered for the poor service or that they have deducted a sum of R316.58 from my account, and I will have to wait for 5 working days to get my money back.

Uber eats has no sence of customer service or care about the clients at all this company should not be dealing with customers, the manager Amair has no sence of pride or responsibility as he just kept on saying the money will only be paid back to me in 5 days. This is a disgrace as I paid the money today for food now because Uber eats messed up I must wait 5 days.

None of the people working at Uber care for clients