Pedros

Dear [Uber Eats Support/Customer Service],

I placed a food order via the Uber Eats app and selected a scheduled time slot for delivery. I waited accordingly, only to discover that the order had been cancelled—without any notification or action on my part.

This has left me in a difficult position, as I was relying on the order to provide a meal for my family. The lack of communication and unexplained cancellation is entirely unacceptable.

I request that this matter be investigated urgently, and that appropriate recourse be provided. At the very least, I expect a full refund and an explanation for the cancellation. I also request that measures be taken to ensure such incidents do not occur again.

I look forward to your prompt response.