Payment problem after did payment bank showing was made nou app shows faild think starto **** people with there payment ***

After payment was made in the moring got my stuff after 9pm got email payment faild bank statement shows that it was made and says refund is pending but app show need to make payment but it was made and delivered think they are starting to steel money or something cant pay twice for the same uber did have a promo on rides after pickup and droff later that day payment was short but we did do the promo payment but still was short you cant call them or email them to short it out payment was made and tomorrow can not do do uber because of the payment story so what to do with this uber ***