PAYING FOR FOOD THAT NEVER ARRIVED!!!!

I ordered food from KFC yesterday which did NOT arrive at all. When I checked the app to see how far the driver was it showed food delivered and order completed! We were at home waiting for the food. The Driver Emmanuel DID NOT make contact with me. I immediately tried calling the driver but the phone was first unavailable and then after numerous attempts to call it rang eventually but no answer. I sent a msg on the App to Help and they responded the 1st time asking me to confirm if I still did not receive it, I rep**** NO but then I never received ANY further correspondence from the support or anyone at Uber. This is NOT Acceptable!. Our food was with the driver as confirmed by the KFC branch so if we never received it What Happened to our food!. I demand a refund! This is absurd, our meal was R313,70! It's not pocket change! How on earth can they charge me for food I Did not receive!!! I will not stop until someone from Uber contacts me regarding this and sorts it out.