Pathetic Uber eats setvices

Uber eats . Driver did not delivered my order. Picked up kfc at waterloo verulam, kzn, Durban and never delivered to designated address , tried calling , he said because he was getting lost he is then cornubia for another order and can No longer deliver. He ended up not answering my calls, tried all Uber apps, supports etc for assistance and could not be assisted by any of them money had already been deducted in my account , no money refunded or food refunds