Pathetic Service Uber Eats

I ordered a Meal for my family on the 14th November 2021 from Macdonalds. I watched my app and when I noticed the app was marked delivered, I immediately contacted the driver whereby I was directed to an Uber line that disconnects after a few seconds. I then went on my app and and said that the order was infact not delivered. The value of my meal was R600. Uber Eats response to me was that the delivery partner tried contacting me for 8 mins and a refund cannot be done. They then asked me to check my address. I would like proof of the driver Contacting me as this certainly did not happen. Further to that, my address is not an issue as Uber Eats has delivered to the same address previously. This matter has been handled with negligence, as I know for a fact I was not contacted by the driver. Not a call or msg. So if I can't be refunded, I would like Uber to furnish this proof as this is down right theft. I will no longer support a business that shows no service and tries to resolve matters in a fair just manner. Provide me proof of a call ant msg and that will justify why I cannot be refunded. You will not have this as Uber blindly stole from me.