Pathetic service - Service Provider *******

My husband placed an order for for family supper through UBER EATS for Best of Asia for over R500. How dare the driver call him and tell him to collect / fetch our order that was for delivery by him at a fill station that he cannot even tell us where it is.. Firstly we paid for delivery. We could have driven ourselves if the delivery was an issue. Then on the call the driver still had the cheek to be blasphemous and say OH MY GOD these people when we asked him continuously where he was and what station he was at... ENGINE. BP or Caltex?!!!! We place our order @8:30pm for delivery 30min later.. @9:18pm he called to tell us to collect from him... WHAT is that about.... Really UBER EATS is this how your service is run?