Pathetic service! No, actually “what service”?

UberEats has a very poor service, it’s pathetic. I thought it was a Bloemfontein issue but had similar experience in Cape Town. When you want to place an order the “delivery” option is often not available and you have to opt for “collection”. Sometimes they decline the order due to “long delivery distance” which surprisingly is less than 5 km and their counterparts have no problem to take the same order and deliver. Yesterday my delivery guy went to the wrong hotel entrance after I clearly stipulated the correct entrance at reception. As a result my delivery was delayed and annoyingly UberEats called and sent me a notification warning to cancel order with full delivery cost payment. As if that was not enough, when my food eventually arrived it was cold and the drinks had spilled over the food. No apologies were given when I pointed this out, only excuses. Hayi ngeke….ANDIZI!!! 😠