Pathetic service from UberEats!

We ordered food from Grubhouse in Parkview shopping centre, Pretoria East through UberEats at 16h00 today. Food arrived 2km away at our house, at 18h30.More than 2 hours late! Needless to say food was stone cold and burgers was soggy and milkshake toppings all melted....Pathetic service from UberEats!!