Pathetic service delivery

Ordered a meal from swaadisht at the chatsworth centre and chose the option of to the door delivery. When the driver arrived with the meal he phoned and stated that the security guard is not allowing him with his s****** to come to the block i stay in and that it is too far for him to walk to the door and that he cant wait and his going to leave it with the security. I tried to explain to the driver thats not how it works and all the other deliveries where brought to my door. The driver was arrogant and rude and told me to either pick it up from the security or cancel my order. So out of anger and obviously hunger i asked him to take it back to the store. After about 15mins of trying to get a hold of the driver, which was to no avail and there is no proper way of connecting to the drive except through the app, i called the stored and asked if the food was returned so that i could make arrangements of fetching it, only to be told that once its taken by th uber driver they dont deal with the issues to follow and that i should contact uber to query where does my food go since its already been paid for. So i tried contacting uber driver via the app and the driver answers and said he is in shallcross and cuts the call. Their after the option to call the driver via the app was gone and basically now im without food that i already paid for and theres no way of finding out where its gone!!!