Pathetic service

Yesterday morning I placed an order with Mc Donald's, Montague Gardens using the Uber Eats app. Uber Eats debited my account and the driver collected my order at 11:24, but failed to deliver it to me. I then got into my car after waiting for an hour and a half on my delivery and drove to the Mc Donald's outlet that is literally a 5 minute drive from where I live. I spoke to the Manager who confirmed that the order was collect by Assumani, but for some strange reason he did not deliver my order. I spent most of yesterday trying to get my refund and had an agent respond to my message on facebook messenger and then failed to respond to the rest of my messages. I have requested a refund and still no answer. It's not much money (R139.61), but it's the principle behind them dealing with the stuff-up made by their driver. On the app it shows that my order was completed at 11:24 on the 20th June 2021. Maybe the driver parked off somewhere and enjoyed my order!!!