Pathetic service

I ordered food from McD on the 14th of October around 2am. Firstly the food was supposed to get to me in 30 mins. It’s the 15th of October still no good. I was met to receive a promo for the purchase. Big Mac for R40 but ended up being charged the full price. I filled a form stating the food has not been received since yesterday and today. Not a single response to say what happened. I need my money please. What a pathetic service. This is my second purchase since registering yesterday