pathetic service

Good evening

I just placed an order using my brother's app on his phone using my banking details to pay. i placed an order of chicken licken for R189.90 i got an sms from my bank saying R189.90 went through my account at 17:16 then while i was still waiting for the order to be ready at 18:42 another R189.90 was taken by Ubereats. went to tak order and they advised us that UberEats must be the one who have to assist us with regards the 2nd decution of R189.90 .They gave me their no *** i called them and the consultant was not helpfull at all. You guys you just ***** money from my account for what. I want my money back.