Pathetic Responds from UBER EATS

So i ordered a meal on the 1st of may around 4pm,order confirmed and monies deducted,order was popping on tracking on & off until 9pm,i then decided to go to the restaurant only to find out that it was closed at 7pm,family was waiting for the food for hours only not to get it,then order status changed to Cancelled.I then waited for a refund checking on my banking app not seeing the transaction,contacted Uber eats on their app & this is the response i got :

Hi Golden,

We're sorry to hear about this experience. Unfortunately, we are unable to provide a refund for your order as it was placed more than 48 hours ago.

In future, if you experience any issues with an order, please notify us within this time frame and we would be happy to help.

We know this isn't the answer you were hoping for but thank you for taking the time to let us know.

I seriously dont think its it's fair for them to do this since there is nowhere in the app that states this,I demand a refund and the time wasted waiting for the food.