Pathetic Customer Service

UberEats is pathetic.

I once made the mistake of trying to pay for an order before I had transfered the funds into the account I use for online purchases. When I realised this, I immediately transfered it and placed a new order that was successful.

So the driver came and delivered the food that I had paid for, emphasis on the one order. I did not get two orders delivered.

The unsuccessful order however is still on my order list and Uber is continually attempting to debit my account for that meal and this is building up charges on my account.

Why must I pay for a meal that I did not get?

I tried calling UberEats but their line directs me to the help section in the app which is virtually useless because there is no pre recorded option for the issue I am facing. I wrote them an email and received a response saying that this email is not monitored and would not receive a response.

So basically there is no way to get in touch with UberEats to explain this.

The customer service is pathetic. I had to close my bank account because they are trying to debit me for food I did not receive every single day.

Yoh, I regret joining Uber Eats. Mr D is better in terms of customer service.