Pathetic customer service

My wife placed an order thru Uber eats and we never received our order, we got the a message from the app order delivered and we got a message from the driver order not delivered. so we called the driver and his phone was of. the driver never contacted us telling he was here. So we went to KFC to collect our order and the driver never took our order back to the shop. I tried calling uber eats and no one could help me. they kept transferring the call to someone else. I am very discussed with uber eats. Absolutory the worse service i received eve, I would like to get feedback from someone that know what they are talking about and would understand my frustration that i had