Pathetic customer service

Uber Eats is absolutely pathetic. Was on my way home. Somehow when my order was placed it located the area I was in when I placed the order. Once I realised that the location is incorrect immediately after placing my order, I sent a mesaage informing Uber but the said the driver will contact me and I can inform him. I waited, a driver was located, that driver cancelled another driver was located, that driver also cancelled. The third driver took the order. As like the other two I also communicated the correct address. The driver did not respond until he was at the wrong address and told me he won't come it is 4km away I must come fetch it. The reason that I was ordering Uber eats it's because I was unable to collect in the first place. Uber eats told me they're not refunding me the driver follwed policy. So the driver followed policy being oblivious and ignoring my communication. Uber eats does not take any accountability. They are pathetic. I always give people benefit of the doubt but this is something else.