Pathetic customer care service!

I recently ordered food from a local restaurant. I had the option to choose my bread and fries type.

When the order arrived, it was not what I ordered. I then logged a complaint with Uber eats.

The person responding said that I can't get a refund, because the items I chose "came with no price".

My argument is that it does in fact have a price, that I'm not only paying for the sandwich filling, and getting the bread and the accompanying fries for free. I ordered WHOLE WHEAT BREAD and SWEET POTATO FRIES. That is not what I received.

Had I been sitting in the restaurant, and the order came out wrong, then it would be sent back to the kitchen and my order would be rectified.

What is the point of having a choice / preference presented, and then not receiving it?

It's like ordering fries and then getting mash potatoes, and then being told that is still potato... Or buying a white car, and then receiving a red one!

The point is that I did not receive what I ordered, and it is my right as a paying customer to get what I ordered and paid for.

I am utterly disgusted with the service and inability to comprehend my problem.

Yes, it is food... But it's not the food THAT I ORDERED!

I AM DEMANDING A REFUND!

Order #A5E40