Pathetic customer and shocking delivery service

My delivery driver claims that his phone “stopped working” during the delivery. He was in one spot for about 50 minutes. In this time, I tried calling the driver directly (5 times) and finally called a helpline for UberEats. The man I spoke to was dismissive and not helpful.

After giving up on ever receiving my order, I see that the driver is suddenly moving again. When he arrived at my door, I asked him what the delay was. He said that he could see my address but he couldn’t make phone calls. This caused him to stop and “fix” the phone. In the 1 and a half hours of my time that he wasted, he was unable to “fix” the problem, but finally decided it was time to deliver my order.

When I asked him why he didn’t deliver my food first and then go fix it, he had no answer. I told him that I don’t want cold food and want to know why he thought it was okay for him to stop and waste my time. He then drove off with the food and marked the order as complete. I did NOT receive the food.

I called the helpline again and spoke to a lady named Saiza who said that I need to press the help button on the app and report the food as having not arrived. I followed this instruction and have still received NO communication from UberEats.

As a person who orders multiple times weekly, UberEats can kiss my business goodbye, unless they wish to FULLY refund my R449.