Pathetic and **** Service

On 03 October 2024, I ordered food from Nandos through UberEats. I kept checking the app and at some point, it indicated that the driver was on the way for delivery. The driver contacted me through their message service and told me they were lost and struggling to locate my complex. I immediately rep**** and gave them directions. We exchanged a few messages and they disappeared. I even tried to call them but the phone call did not go through. Just as I was still trying to find out their exact location, the order was updated and I was told that the driver waited for me and I was not available. This is total nonsense and pathetic service. I immediately complained about the app to indicate that the order was never delivered, however to my shock, the UberEats consultant deemed the driver's actions fair.

I am not happy about this poor and **** of a service. I had to go out to buy a replacement dinner. I have used Uber and UberEats before and the drivers have managed to find my complex with ease. My delivery instructions are clear on my profile and my contact details are attached. I have not changed either my contact details or address in the past 5 years.

I am upset and concerned about this poor service and **** run by drivers and UberEats. I want my refund. My order number is #7D98B, 03 October 2024, Nando's Banbury Crossing.